DUE TO COVID-19 YOU MAY EXPERIENCE SHIPPING DELAYS. WE THANK YOU FOR YOUR CONTINUOUS SUPPORT.
F.A.Qs
All appointments must be booked online at JuwensCollection.com. Click the BOOK tab located on the main menu.
Unfortunately, due to our high client volume, we can’t accommodate walk-ins. Please book an appointment online by clicking the tab BOOK located on our main menu.
You can cancel via the confirmation email received when booking. If you experience any problems, please text us with details of your appointment and we will cancel for you. Remember, deposits are non-refundable.
If you experience this, it’s likely due to that day and time you are trying to book is unavailable.
Unfortunately, we don’t have a cancellation list but if someone cancels it’ll automatically open back up for anyone else to book it and we sometimes post on IG, so make sure you’re following us. Check the site often to see if any cancellations have occurred.
Appointments can be rescheduled online. Go into the email you received when initially booking the appointment. The calendar will show our accurate availability.
That’s likely because you’ve missed the 72 hour reschedule window. Appointments must be rescheduled within 72 hours before the appointment or you will forfeit your deposit. You can rebook a new date, time and submit a new deposit by clicking BOOK located on our main menu.
You will receive a appointment notice once your appointment has been accepted by us. The 2nd notice is sent, via email, 2 days before your appointment. If you are not receiving notices, please check your junk mail and/or make sure you’ve put the correct email address on file.
We allow a 15 minute grace period. After your grace period there will be a $15 late fee. if you are 30 minutes late your appointment will be canceled and you will forfeit your deposit.
We do not allow any other guest that are not being serviced; no exceptions can be made to this rule.
CONTACT US
Address:
3232 Peachtree Rd NE
Suite B Studio 130
Atlanta, GA 30305
Email:
Phone:
404.205.0087
Please allow up to 48 hours (excluding weekends and holidays) for your order to be processed and 3-5 business days, after your order has been processed, for delivery. The system will automatically send you a tracking number via email or text once your order ships.
If you received an email that your order was refunded, it is likely your order was flagged as potentially being fraudulent. Please ensure the billing address and CVC match with what your banking institution has on file.
For security reasons and your protection, we require signature for Juwens Collection packages. If you were not available when the carrier attempted delivery, they likely left a notice of a 2nd attempt on the next business day. That notice usually will have your local post office information on it and you can give them a call to reschedule another delivery time or ask them to hold it at your local post office for you to pick up. If your package goes unclaimed for over a week, they will return it back to us and we will issue a refund for the cost of the item and you will forfeit the cost of shipping.
Unfortunately, we do not allow online orders to be picked up in store. You must allow the order to be shipped.
Overnight shipping is available on some items but it’s not guaranteed we can always accommodate overnight shipping. Once you have placed your order, please email us to see if overnight is available on your items. If so, we will quote you the additional cost of overnight shipping and send you an invoice for the overnight shipping fee. Fees can range from an additional $25-$60, depending on your location. We cannot quote a cost for overnight shipping if you have not placed your online order first.
Unfortunately, we do not ship internationally but we are working on it. Make sure you’re following our IG page and subscribe to our newsletter to stay in the know at this time.
If you notice any errors with your order, please contact us immediately. 404.205.0087 (Mon-Sat 10am-6pm est.)
Our bundles can last up to a year w/ proper maintenance or 2-3 installs. Our units can last 1-2 years with proper maintenance.
14" to 16"- 2-3 bundles
18" to 24"- 3-4 bundles
26" to 30"- 4 bundles
Wefts are customized so that shedding is minimal to none.
Sealed wefts are optional, not mandatory. Our wefts are doubled stitched to minimize shedding little to none.
Juwens Collection hair is 100% human hair so yes you can, but we recommend that services are performed by a licensed professional.
Your hair extensions should be treated as your own!
- Before shampooing and conditioning extensions be sure to comb through hair with a wide tooth comb starting from ends and working your way up to avoid tangling.
- Be sure to use a sulfate free shampoo and conditioner. Products that contain sulfate are very damaging and extremely drying to the hair.
- Use a moisturizing and hydrating shampoo and conditoner that are infused with oils such as Argan oil or Moroccan oil.
- Rinse hair throughly with cool water and allow hair to air dry.
- Do not manipulate or “play with” the hair while in the drying phase as it causes it to dry frizzy.
- Never sleep or lay on the hair while wet to avoid matting.
- The hair can be straighten using a ceramic iron up to 450 degrees.
- To maintain extensions while getting beauty rest a silk/satin bonnet or pillow case is recommended.
- Keep hair clean by washing weekly/biweekly.
Return/Refund Policy
All sales are final on all Juwens Collection products but should you experience any issues with your extensions or units we will mitigate the issue after further review. For extensions we must be notified within 7 business days after receiving the items. For units we must be notified within 3 business days.