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F.A.Qs

  • HOW DO I BOOK AN APPOINTMENT?
    All appointments must be booked online at JuwensCollection.com. Click the BOOK tab located on the main menu.
  • DO YOU ACCEPT WALK-INS?
    Unfortunately, due to our high client volume, we can’t accommodate walk-ins. Please book an appointment online by clicking the tab BOOK located on our main menu.
  • HOW DO I CANCEL MY APPOINTMENT?
    You can cancel via the confirmation email received when booking. If you experience any problems, please text us with details of your appointment and we will cancel for you. Remember, deposits are non-refundable.
  • I’M TRYING TO BOOK AN APPOINTMENT BUT NO DATES ARE SHOWING UP?
    If you experience this, it’s likely due to that day and time you are trying to book is unavailable.
  • CAN YOU PUT ME ON THE CANCELLATION LIST?
    Unfortunately, we don’t have a cancellation list but if someone cancels it’ll automatically open back up for anyone else to book it and we sometimes post on IG, so make sure you’re following us. Check the site often to see if any cancellations have occurred.
  • I NEED TO RESCHEDULE MY APPOINTMENT.
    Appointments can be rescheduled online. Go into the email you received when initially booking the appointment. The calendar will show our accurate availability.
  • I TRIED TO RESCHEDULE MY APPOINTMENT ONLINE BUT IT WON’T LET ME - HOW DO I RESCHEDULE?
    That’s likely because you’ve missed the 72 hour reschedule window. Appointments must be rescheduled within 72 hours before the appointment or you will forfeit your deposit. You can rebook a new date, time and submit a new deposit by clicking BOOK located on our main menu.
  • WHEN IS MY APPOINTMENT?
    You will receive a appointment notice once your appointment has been accepted by us. The 2nd notice is sent, via email, 2 days before your appointment. If you are not receiving notices, please check your junk mail and/or make sure you’ve put the correct email address on file.
  • LATE ARRIVALS?
    We allow a 15 minute grace period. After your grace period there will be a $15 late fee. if you are 30 minutes late your appointment will be canceled and you will forfeit your deposit.
  • CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
    We do not allow any other guest that are not being serviced; no exceptions can be made to this rule.

CONTACT US

Address:

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3232 Peachtree Rd NE

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Suite B Studio 130

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Atlanta, GA 30305

 

Email:

 

Juwenscollection@gmail.com

 

Phone:

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404.205.0087

  • HOW DO I BOOK AN APPOINTMENT?
    All appointments must be booked online at JuwensCollection.com. Click the BOOK tab located on the main menu.
  • DO YOU ACCEPT WALK-INS?
    Unfortunately, due to our high client volume, we can’t accommodate walk-ins. Please book an appointment online by clicking the tab BOOK located on our main menu.
  • HOW DO I CANCEL MY APPOINTMENT?
    You can cancel via the confirmation email received when booking. If you experience any problems, please text us with details of your appointment and we will cancel for you. Remember, deposits are non-refundable.
  • I’M TRYING TO BOOK AN APPOINTMENT BUT NO DATES ARE SHOWING UP?
    If you experience this, it’s likely due to that day and time you are trying to book is unavailable.
  • CAN YOU PUT ME ON THE CANCELLATION LIST?
    Unfortunately, we don’t have a cancellation list but if someone cancels it’ll automatically open back up for anyone else to book it and we sometimes post on IG, so make sure you’re following us. Check the site often to see if any cancellations have occurred.
  • I NEED TO RESCHEDULE MY APPOINTMENT.
    Appointments can be rescheduled online. Go into the email you received when initially booking the appointment. The calendar will show our accurate availability.
  • I TRIED TO RESCHEDULE MY APPOINTMENT ONLINE BUT IT WON’T LET ME - HOW DO I RESCHEDULE?
    That’s likely because you’ve missed the 72 hour reschedule window. Appointments must be rescheduled within 72 hours before the appointment or you will forfeit your deposit. You can rebook a new date, time and submit a new deposit by clicking BOOK located on our main menu.
  • WHEN IS MY APPOINTMENT?
    You will receive a appointment notice once your appointment has been accepted by us. The 2nd notice is sent, via email, 2 days before your appointment. If you are not receiving notices, please check your junk mail and/or make sure you’ve put the correct email address on file.
  • LATE ARRIVALS?
    We allow a 15 minute grace period. After your grace period there will be a $15 late fee. if you are 30 minutes late your appointment will be canceled and you will forfeit your deposit.
  • CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
    We do not allow any other guest that are not being serviced; no exceptions can be made to this rule.
  • HOW DO I BOOK AN APPOINTMENT?
    All appointments must be booked online at JuwensCollection.com. Click the BOOK tab located on the main menu.
  • DO YOU ACCEPT WALK-INS?
    Unfortunately, due to our high client volume, we can’t accommodate walk-ins. Please book an appointment online by clicking the tab BOOK located on our main menu.
  • HOW DO I CANCEL MY APPOINTMENT?
    You can cancel via the confirmation email received when booking. If you experience any problems, please text us with details of your appointment and we will cancel for you. Remember, deposits are non-refundable.
  • I’M TRYING TO BOOK AN APPOINTMENT BUT NO DATES ARE SHOWING UP?
    If you experience this, it’s likely due to that day and time you are trying to book is unavailable.
  • CAN YOU PUT ME ON THE CANCELLATION LIST?
    Unfortunately, we don’t have a cancellation list but if someone cancels it’ll automatically open back up for anyone else to book it and we sometimes post on IG, so make sure you’re following us. Check the site often to see if any cancellations have occurred.
  • I NEED TO RESCHEDULE MY APPOINTMENT.
    Appointments can be rescheduled online. Go into the email you received when initially booking the appointment. The calendar will show our accurate availability.
  • I TRIED TO RESCHEDULE MY APPOINTMENT ONLINE BUT IT WON’T LET ME - HOW DO I RESCHEDULE?
    That’s likely because you’ve missed the 72 hour reschedule window. Appointments must be rescheduled within 72 hours before the appointment or you will forfeit your deposit. You can rebook a new date, time and submit a new deposit by clicking BOOK located on our main menu.
  • WHEN IS MY APPOINTMENT?
    You will receive a appointment notice once your appointment has been accepted by us. The 2nd notice is sent, via email, 2 days before your appointment. If you are not receiving notices, please check your junk mail and/or make sure you’ve put the correct email address on file.
  • LATE ARRIVALS?
    We allow a 15 minute grace period. After your grace period there will be a $15 late fee. if you are 30 minutes late your appointment will be canceled and you will forfeit your deposit.
  • CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
    We do not allow any other guest that are not being serviced; no exceptions can be made to this rule.

 

Return/Refund Policy

 

All sales are final on all Juwens Collection products but should you experience any issues with your extensions or units we will mitigate the issue after further review. For extensions we must be notified within 7 business days after receiving the items. For units we must be notified within 3 business days.

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